Returns
If the product is defective or incorrect, please contact us within 7 days after receiving the product.
If the product is defective or incorrect, we will cover the shipping costs.
Please note that if the storage period of the shipping company has passed and the package is returned, the return shipping fee and the re-shipping fee from our shop will be borne by the customer.
Since the response differs depending on the situation, it is not possible to check the customer's personal information over the phone, so the following intems are required.
① name
② order number
③ inquiry content
Please send an email to [return@mitudou.com].
* In principle, we cannot accept returns for customer reasons other than defective products.
If the product is defective or incorrect, we will cover the shipping costs.
Please note that if the storage period of the shipping company has passed and the package is returned, the return shipping fee and the re-shipping fee from our shop will be borne by the customer.
Since the response differs depending on the situation, it is not possible to check the customer's personal information over the phone, so the following intems are required.
① name
② order number
③ inquiry content
Please send an email to [return@mitudou.com].
* In principle, we cannot accept returns for customer reasons other than defective products.