FAQ

Q Can you ship overseas?
A We can ship to the following countries. Japan/USA/Germany/UK/Canada/Mexico/Korea/Russia

Q Can I specify the delivery date and time?
A We do not accept designation of the delivery date and time. In principle, your order will be shipped within 3 business days from the date of your order. (Saturdays, Sundays, holidays, year-end and New Year holidays)

Q I forgot my password.
A Please reset your password using the password change form.
1. Enter your registered email address and click the "Confirm Send" button.
2. We will send a password reset URL to your registered email address.
3. Please access the URL described in the email and enter the new password.

Q I want to return/exchange
A The response varies depending on the situation, and we cannot check the customer's personal information over the phone.

Please send an email to [return@mitudou.com].
* In principle, we cannot accept returns for customer reasons other than defective products.

Q I want to cancel/change my order
A: It depends on the date and time of your order and the delivery status, so we cannot check your personal information, so please send an email to [c-service@mitoudou.com] with your ① name, ② order number, and ③ details of your inquiry. .